Our Services

Comprehensive IT support and cloud services designed for UK SMEs. Clear scope, transparent pricing, and genuine expertise.

Managed IT Support

Remote helpdesk and ticket-based support to keep your team productive. We handle day-to-day IT issues so you can focus on your business.

What you get

Dedicated helpdesk access via email, phone, and portal
Ticket-based issue tracking and resolution
Remote troubleshooting and support
Escalation paths for complex issues
Monthly service summary reports
Proactive system monitoring alerts

Typical problems solved

IT issues slowing down your team
No clear point of contact for support
Inconsistent response times
Lack of visibility into ongoing issues

What is included

Monday–Friday support (08:00–18:00)
Remote support for all users
Standard response time SLAs
Monthly reporting

What is not included

Onsite visits (available as add-on)
Out-of-hours support (available as add-on)
Hardware procurement
Project work and migrations

Microsoft 365 Management

Keep your Microsoft 365 tenant healthy, secure, and well-administered. We handle the ongoing maintenance so you get the most from your investment.

What you get

Tenant health monitoring and maintenance
User and group administration
Licence management and optimisation
Email configuration and troubleshooting
SharePoint and Teams administration
Security and compliance configuration

Typical problems solved

Misconfigured Microsoft 365 settings
Licence sprawl and wasted spend
Inconsistent user provisioning
Security gaps in your tenant

What is included

Ongoing tenant administration
User lifecycle management
Basic security configurations
Monthly health checks

What is not included

Microsoft 365 licence costs
Major migrations (quoted separately)
Custom app development
Advanced compliance implementations

Security Baseline

Establish foundational security controls to protect your business from common threats. Practical security that balances protection with usability.

What you get

Multi-factor authentication (MFA) enforcement
Conditional access policy design and implementation
Device encryption verification
Endpoint protection guidance
Security posture assessment
Quarterly security review meetings

Typical problems solved

Accounts vulnerable to password attacks
No visibility into device security
Inconsistent security policies
Uncertainty about your security posture

What is included

Initial security baseline assessment
MFA rollout and enforcement
Basic conditional access policies
Ongoing security monitoring

What is not included

Advanced threat hunting
SIEM implementation
Penetration testing
Compliance certifications

Endpoint & Device Management

Keep your devices patched, compliant, and performing well. Consistent device management reduces risk and support burden.

What you get

Patch management and deployment
Standard device build configuration
Policy enforcement across endpoints
Device inventory and tracking
Compliance reporting
Application deployment support

Typical problems solved

Devices running outdated software
Inconsistent device configurations
No visibility into device compliance
Manual, time-consuming deployments

What is included

Monthly patching cycles
Standard policy configuration
Device compliance monitoring
Basic application deployment

What is not included

Hardware procurement
Physical device repairs
Custom application packaging
Mobile device management (available as add-on)

Backup & Recovery

Protect your business data with a robust backup strategy. We design, implement, and regularly test your backup and recovery capabilities.

What you get

Backup strategy design and documentation
Cloud and on-premises backup configuration
Regular backup verification
Restore testing and validation
Recovery runbooks and procedures
Business continuity planning support

Typical problems solved

No clear backup strategy
Untested backup and recovery processes
Uncertainty about data recoverability
Gaps in backup coverage

What is included

Backup strategy assessment
Configuration and monitoring
Quarterly restore tests
Recovery documentation

What is not included

Backup storage costs
Disaster recovery site provision
Full business continuity consulting
Backup software licensing

Azure Operations

Governance, cost control, and operational management for your Azure environment. Get control of your cloud infrastructure.

What you get

Subscription governance and policy setup
Budget alerts and cost monitoring
Resource tagging standards
RBAC policy management
Monthly cost review and optimisation
Infrastructure recommendations

Typical problems solved

Unexpected Azure bills
No clear governance framework
Inconsistent resource management
Security gaps in cloud configuration

What is included

Governance framework setup
Monthly cost reviews
Basic RBAC management
Budget alerting

What is not included

Azure consumption costs
Major architecture redesigns
Custom development
Azure Reserved Instance purchasing

Need help choosing the right services?

Book a 30-minute review and we will help you identify which services would benefit your business most.